Customer Care


We accept Visa, MasterCard, American Express debit and credit cards. We do not accept personal cheques or money orders.


Where do you ship to?

We currently ship to Canada and US from our Canadian warehouse located on the north shore of Vancouver, B.C.

How much does shipping cost?

Free shipping for orders over $39 within Canada and the United States.

For all other orders within Canada and the United States, a $12.00 shipping will be applied.

How long does it take for my order to ship?

Please allow 1-2 business days for your order to be dispatched.

Which courier do you use to ship?

We ship via Canada Post Expedited Service and USPS.


What is your Return Policy?

We stand behind our products and want you to be 100% satisfied. If for any reason you aren't, send us an email. Returns are accepted within 365 days of receiving your product. That's the RINSEco Guarantee. 

You will be responsible for paying your return shipping costs. When you receive a refund, any shipping cost from your original purchase will be deducted as shipping costs are non-refundable.

Once your return is received, we will process your refund and a credit will be applied to your credit card. We'll send you an email to notify you that we have received your returned item and your refund has been applied.

How do exchanges work?

If, for any reason, you would like to exchange your product for a different one, we'll happily accommodate you under our Good Faith exchange policy. Our team will immediately ship out the product you'd like, and give you up to 10 days to return the product with which you were not satisfied.


What is the "RINSEco Guarantee" on RINSEco products?

We're guided by transparency and strict standards to ensure our products perform safely and beautifully. We're thoughtful about the pure, raw ingredients we use and the toxic chemicals we don't. Our products are made without any questionable ingredients such as parabens, phthalates, formaldehyde carriers, PEGs, synthetic fragrances, propylene glycol, butylene glycol, petrolatum, mineral oil, SLS, SLES, sulfates and chemical preservatives.

Are your products tested on animals?

No, we love all animals.